Customer Care

CigRx™ Customer Care

At Rock Creek Pharmaceuticals our customers come first. We're constantly looking for opportunities to thank them for their loyalty, by providing the highest quality products supported by personal customer service.

Thank you for visiting.

Share your experiences with CigRx™: testimonial@CigRx.com

CigRx has two dietary ingredients – anatabine (an-ATA-bean) and mate (mah-TAY). Anatabine is a minor alkaloid found in a number of plants including, for example, tobacco, green tomatoes, and peppers. It appears to interact with neurotransmitters in the brain, but animal studies have shown that anatabine is not strongly addictive the way nicotine is. Mate is brewed into a tea and is drunk as a beverage in a number of countries, particularly in South America. Mate is a mild stimulant and is thought to work with anatabine to help reduce the urge to smoke.

For questions about your order

Call 1 800 825-8051 or email: customerservice@CigRx.com

How do I cancel my Autoship account?

To cancel your account, just call 1 800-825-8051 during the week, Monday through Friday, from 8:00 am to 5:00 pm Eastern Time.

Is the CigRx™ website secure?

Our ordering tools on the CigRx.com site are provided by third party companies that deal in providing secure ordering and order processing tools. We appreciate your interest in CigRx™ and look forward to your order. If web security is a concern, you can call and place an order at 1 800-825-8051.

What If I don't like the product and would like a refund? The CigRx™ Money Back Guarantee

Rock Creek Pharmaceuticals, Inc. stands behind CigRx™product. If you're unhappy with your purchase for any reason – even if you've used all of the product – you can return the product -or the empty container- for a full refund of the purchase price minus shipping and handling.

To obtain your refund, you must do the following: Call us at 1 800-825-8051 within 30 days of purchase. You will be given a Return Merchandise Authorization (RMA) number. This RMA number is valid for 30 days and must be written on the outside of the box containing the returned product(s). To receive your refund, you must return and we must receive the returned product(s) within this 30-day period, (i.e., before the RMA number expires). Be sure to write the return merchandise authorization (RMA) number on the outside of the box. You pay for return shipping.

Address the return package to:

CigRx
7850 Ruffner Ave.
Dept 4000
Van Nuys, CA 91406

We will not accept or issue a refund for any packages marked return to sender or refused. If you return a package, we recommend that you get proof of shipment. Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card.